Terms of service

DISTANCE SALES AGREEMENT

ARTICLE 1 — SUBJECT AND PARTIES OF THE AGREEMENT

1.1. This agreement determines the rights, legal obligations, and responsibilities of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures for Distance Contracts, regarding the sale of products and services purchased by the BUYER, whose details are provided below, through the website www.altust.com operated by the SELLER, hereinafter referred to as the WEBSITE, and the shipment of the products to the delivery address.

1.2. The BUYER accepts and declares, in accordance with the provisions of this agreement, that they have been informed about the basic characteristics of the goods or services subject to sale, the sales price, payment method, delivery conditions, all preliminary information regarding the goods or services subject to sale, and the right of withdrawal; that they have confirmed this preliminary information electronically; and that they have subsequently placed an order for the goods or services. The preliminary information and invoice located on the payment page of the website are integral parts of this agreement.

1.3. SELLER INFORMATION
Title: Şahin Mesrur Paksoy
Address: Cumhuriyet Mah. Tavukçu Fethi Sk. No:14 Kat:3 Daire:4 Şişli / İstanbul
Phone: +90 531 832 86 49
E-mail: info@altust.co

1.4. BUYER INFORMATION
Name Surname / Title: [CustomerName]
Delivery Address: [DeliveryAddress]
Phone: [GSM]
E-mail: [CustomerE-mailAddress]

ARTICLE 2 — DATE OF THE AGREEMENT

2.1. This agreement was concluded by the parties on [OrderDate], the date on which the BUYER completed the order on the WEBSITE, and a copy of the agreement was sent to the BUYER’s e-mail address.

ARTICLE 3 — PRODUCTS AND SERVICES SUBJECT TO THE AGREEMENT

3.1. The details, cash sales amounts including taxes, and quantity information of the products and services ordered by the BUYER are stated below. All products listed in the table below shall hereinafter be referred to as the PRODUCT.

[ProductRows]

Image

Product

Unit Price

Quantity

Sales Price

ARTICLE 4 — DELIVERY OF PRODUCTS

4.1. The PRODUCT shall be delivered, packaged and intact, together with its invoice, to the delivery address specified by the BUYER on the WEBSITE or to the person/entity at the address indicated, within 30 days at the latest. This period may be extended in cases of necessity.

4.2. If the PRODUCT is to be delivered to a person/entity other than the BUYER, the SELLER shall not be held responsible if the person/entity to whom delivery is to be made refuses to accept the delivery.

4.3. The BUYER is responsible for inspecting the PRODUCT upon receipt and, if they notice any issue caused by shipping, refusing to accept the PRODUCT and having a report prepared by the cargo company representative. Otherwise, the SELLER shall not accept responsibility.

ARTICLE 5 — PAYMENT METHOD

5.1. Since deferred sales can only be made with credit cards issued by banks, the BUYER accepts, declares, and undertakes that they will separately confirm the relevant interest rates and default interest information with their bank, and that the provisions regarding interest and default interest shall be applied within the scope of the credit card agreement between the bank and the BUYER in accordance with applicable legislation. Deferred/installment payment options provided by credit card, installment card, and similar institutions such as banks and financing institutions constitute a credit and/or installment payment facility provided directly by the relevant institution. PRODUCT sales carried out within this framework, for which the SELLER has collected the full price, shall not be considered installment sales between the parties to this Agreement, but cash sales. The SELLER’s legal rights in cases legally considered installment sales, including the right to terminate the agreement and/or demand payment of the entire remaining debt together with default interest if any installment is not paid, are reserved. In the event of the BUYER’s default, monthly default interest at a rate of 5% shall apply.

ARTICLE 6 — GENERAL PROVISIONS

6.1. The BUYER accepts that they have read and been informed of the preliminary information regarding the basic characteristics of the products displayed on the WEBSITE, the sales price, payment method, and delivery, and that they have given the necessary confirmation for the sale electronically.

6.2. By confirming this agreement electronically, the BUYER confirms that, prior to the conclusion of distance contracts, they have correctly and completely obtained the address that must be provided to the Consumer by the Seller, the basic characteristics of the ordered products, the price of the products including taxes, and payment and delivery information.

6.3. The SELLER is responsible for delivering the product subject to the agreement in a sound, complete condition and in accordance with the qualities specified in the order.

6.4. Before the expiry of the period for fulfilling its contractual obligation, the SELLER may supply the BUYER with a different product of equal quality and price.

6.5. If fulfillment of the ordered product or service becomes impossible and the SELLER is unable to fulfill its contractual obligations, the SELLER shall notify the consumer before the expiry of the performance obligation period and may supply the BUYER with a different product of equal quality and price.

6.6. For the delivery of the product subject to the agreement, the signed copy of this agreement must have been delivered to the SELLER and the price must have been paid using the payment method preferred by the BUYER. If, for any reason, the product price is not paid or is cancelled in bank records, the SELLER shall be deemed released from the obligation to deliver the product.

6.7. If, after delivery of the PRODUCT, the relevant bank/financial institution of the credit card used in the transaction does not pay the PRODUCT price to the SELLER for any reason, the PRODUCT shall be returned to the SELLER by the BUYER within 3 days at the latest, with all expenses borne by the BUYER. The SELLER’s other contractual and legal rights, including the right to pursue collection of the PRODUCT price, are reserved in all cases.

6.8. If the PRODUCT cannot be delivered within the 30-day period due to extraordinary circumstances outside normal sales conditions, such as adverse weather conditions, earthquake, flood, or fire, and the delay exceeds 10 days, the SELLER shall inform the BUYER regarding the delivery. In this case, the BUYER may cancel the order, order a similar product, or wait until the extraordinary circumstance ends. If the PRODUCT price has been collected in cancelled orders, it shall be refunded to the BUYER within 10 days from cancellation. For credit card payments, the refund shall also be made to the BUYER’s credit card.

ARTICLE 7 — RIGHT OF WITHDRAWAL

7.1. The SELLER undertakes that the BUYER has the right to withdraw from the agreement by rejecting the goods or services within fourteen days from the date of receipt of the goods or the date of signing the agreement, without assuming any legal or criminal liability and without providing any reason, and that the SELLER will take back the goods from the date on which the withdrawal notice reaches the SELLER or the product provider.

7.2. In order to exercise the right of withdrawal, written notification must be made to the SELLER within this period. If this right is exercised, it is mandatory to return the original invoice together with a copy of the cargo delivery report showing that the PRODUCT delivered to the third party or the BUYER has been sent to the SELLER. The PRODUCT price shall be refunded to the BUYER within 10 days following receipt of these documents. For credit card payments, the refund shall also be made to the BUYER’s credit card.

7.3. In accordance with tax legislation, if the original invoice is not sent, VAT and any other legal obligations, if any, cannot be refunded. The shipping cost of the returned product shall be covered by the BUYER.

7.4. The BUYER may not exercise the right of withdrawal for PRODUCTS that are produced in line with the BUYER’s special requests and demands, that are customized by making changes or additions, that cannot be returned due to their nature, or that are likely to deteriorate quickly or expire.

ARTICLE 8 — PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

8.1. Returns are not accepted for products that are produced in line with special requests and demands, customized by making changes or additions, or that cannot be returned due to their nature.

8.2. The return of the following products is subject to the condition that the product packaging has not been opened or damaged, and that the product has not been used or tried on:

All types of clothing products — underwear products — all types of personal care products — all types of accessories.

ARTICLE 9 — EVIDENCE AGREEMENT AND COMPETENT COURT

9.1. In the resolution of any disputes that may arise from and/or in connection with this Agreement or its implementation, the SELLER’s records, including records in magnetic media such as computer and audio records, shall constitute conclusive evidence. Consumer Arbitration Committees shall be competent up to the value announced by the Ministry of Industry and Trade, and for amounts exceeding this value, Istanbul Consumer Courts and Istanbul Enforcement Offices shall be competent.

9.2. The BUYER declares, accepts, and undertakes that they have read all terms and explanations written in this Agreement and the order form, which forms an integral part of it; that they have received and reviewed the sales terms and all other preliminary information; and that they accept all of them.